Customer Service

Customer Service

At, quality of flowers and customer service are always top priorities. Our promise to you is that we will do everything we can to make your transaction with us as easy as possible and we will guarantee the quality of everything we sell.

Returns Policy

It is very rare for us to have returns from customers but we feel that you need to be sure that what you buy is the best. That is why we operate a very clear and fair returns policy. Anything you buy that is not 100% we will fully refund you on the item if you email us within 24 hours of receiving the product with a picture of the item and a description of the problem. We also need to know your customer number and the item details as detailed on the invoice.


Delivery is made by Fastway couriers. Items are despatched from our warehouse normally within 24 hours of receiving the order. However in busy periods this may be up to 48 hours before your order is despatched. You can contact the office (00 353 1 293 4869 or  to get an update regarding your delivery and also receive your tracking ID so that you can track your parcel directly at

You can request a delivery time and we will advise Fastway of your request but not times are guaranteed. 

Delivery is free once you spend over €120 (excluding VAT). 

Credit Terms

We have 2 levels of accounts: Combined Account - With a fresh product like flowers, we don’t get credit from our suppliers therefore we can’t give you credit. Unfortunately in today’s tight economic situation in Ireland that is the way it can work. We expect payment on delivery of all orders. If payment is not available on delivery we will not be able to deliver to you on that day and we will charge you a delivery fee if we have to deliver again. We will then have to revert to only accepting an order after payment is made in advance for up to 2 months after the fact until trust between us can be restored so please play by the rules and everyone will be happy. Harsh but Fair we think.

Order Cancellation

Should you need to cancel your order, money will be refunded minus a €30 administrative fee if notice is received by 24 hours prior to the scheduled delivery date. Cancellations received with less than 24 hours notice will be charged at 50% of the total order value. We are unable to cancel orders that are already prepared and are with our drivers for delivery.


The best way to buy Flowers – Wholesale

We feel that we have come up with the best possible way to buy flowers wholesale. We operate a virtual cash and carry live from our partner in Heemskerk in Holland. Not only that but we manage the delivery of flowers to your florist before your shop opens and we also provide a local backup service as well as a carrying a full stock of sundries oasis products, glassware and ceramic - All of this at the most competitive prices anywhere in the country.

Account Set Up

If you are interested in setting up an account contact Eamonn Grant on 01 217 6100 for more information or email us at .

How to set up an account

Simply fill out the form on the website and we will provide you with a customer log in and password. This will allow you to purchase directly from the website and also it will allow you to purchase your flowers directly from Holland

Flowers from Every corner of the World

Our system allows you access to flowers from every corner of the world. Be it Irish Grown Roses, Lilies, Tulips, Alstromeria or Gladioli, we source it for you direct from the growers and have it available on our site in season. We also have Columbian Carnations, Heliconias from Ecuador, Orchids from Singapore as well as Ferns from New Zealand and Grasses from Australia.

Fair Flowers, Fair Plants

We believe the future should be fair and that is why we were the first florist in Ireland to become registered with the Fair Flowers Fair Plants Association. You can gain access to a wide range of Fair products through our Heemskerk partner site by searching for “FFP” products in the advanced search option.

Heemskerk Flowers – Exclusive Partner

We have partnered with Heemskerk Flowers from Rijnsburg in Holland to provide you with the complete solution for all your floral needs. Heemskerk Flowers is one of the largest flower and plant exporters in The Netherlands. Heemskerk Flowers operates at the highest level of quality, professionalism and service. Heemskerk have dedicated staff, the most modern means of communication, logistical know-how, professional knowledge and commitment. Their ultramodern custom built premises has a floor area of 130,000 sq ft which is climate controlled throughout. Not only that but they employ four people to take photographs of every single product that comes into their warehouse so that you can see exactly what you are buying from the comfort of your own shop.

Who are Heemskerk Flowers?

Heemskerk Flowers supply us with top quality flowers and plants daily. Their quality and service have ensured that for many years their top quality flowers have been used for events such as the world-famous Wimbledon tennis tournament, the renowned Ascot Races and the prestigious Oscars award ceremony in Los Angeles. Furthermore, flowers supplied by Heemskerk are used for arrangements at official events of the British and Swedish Royal Families. They are a traditional values business and their word is their bond which is exactly how we operate our business.

What products don’t we have?

We will do everything we possibly can to get for you as soon as is physically possible. Our intended goal is to be the one stop shop for our florists customers, so if there is something we do not have please tell us and we will do our very best to source it for you. Email suggestions of products to and we will email you back when we have what you are looking for.



We are proud to say that we are now an official reseller of the Smithers Oasis range of products into Ireland. We have everything Smithers Oasis has available on our website so that you have access to the full range of products through the site. You will see what we have in stock and what we can order for you. Our goal is to carry all of the popular items and have all of the other items available to you within 10 days. Why not tell us what you order and we can have it in stock for you. Email us @ with a list of what you would like us to stock for you.